Refund policy

1. Non-Returnable & Sanitary Items
Due to the strict health, sanitation, and safety regulations governing the tattoo industry, we cannot accept returns or exchanges on any opened, unsealed, or used tattoo supplies.
The following items are strictly Final Sale and cannot be returned under any circumstances unless they arrived damaged or defective from the manufacturer:
  • Needle Cartridges and Traditional Needles (if the sterile blister pack or box seal is broken).
  • Tattoo Inks, Pigments, and Diluent Liquids.
  • Aftercare Products, Creams, and Soaps.
  • Grip Wraps, Barrier Films, and Stencil Paper.
  • Any item that has come into contact with a tattoo workspace or biological fluids.
2. Eligible Return Windows (Unopened Items Only)
We accept returns on unopened, unused, and factory-sealed items (such as brand-new tattoo machines, power supplies, or unopened boxes of grip wrap) within 14 days of the confirmed delivery date.
  • The item must be in its original, undamaged manufacturer packaging.
  • All accessories, cords, manuals, and internal plastic wrap must be completely intact.
  • The buyer is responsible for all return shipping costs, and we highly recommend using a trackable shipping service.
3. Damaged, Defective, or Incorrect Items
If your item arrives damaged in transit or features a clear manufacturing defect, we will fix it immediately.
  • You must contact our support team at [Your Support Email] within 48 hours of delivery.
  • You must provide clear photos or a short video demonstrating the defect or transit damage along with your order number.
  • Once verified by the manufacturer, we will arrange for a replacement or a full refund at no additional cost to you.
4. Dropshipping Restocking Fee
Please note that all eligible, unopened returns are subject to a 15% restocking fee. This fee covers the automated warehouse processing and restocking protocols enforced by our direct manufacturing fulfillment hubs.